Ionadaí Tacaíochta Custaiméirí (Béarla agus Spáinnis)

Fúinn an Ról

Táimid ag cuardach Ionadaí Tacaíochta Custaiméirí le taithí, dátheangach agus líofa sa Bhéarla agus sa Spáinnis araon, chun tacaíocht ar ardchaighdeán a sholáthar do ár bhunáite úsáideora domhanda. Sa ról seo, beidh tú ar ghuth tosaigh ár chuideachta, ag feidhmiú freagraí custaiméirí in fíor-am, ag réiteach saincheisteanna teicniúla agus cuntais, agus ag cothabháil sástachta ard custaiméirí. Oibreoidh tú ar dhréachtshliot dírithe ó 12:00 PM go 10:00 PM EST, ag feidhmiúint go gairid le foirne thrastaghanna chun cumarsáid réidh agus réiteach sciobtha fadhbanna a dhéanamh ar fud an dá theanga.

• Respond to inbound customer queries across live chat, email, and ticketing channels in fluent English and Spanish.
• Troubleshoot and resolve product, billing, and account issues efficiently while meeting established SLA targets.
• Maintain detailed, accurate logs of customer interactions and escalation notes in the CRM/helpdesk system.
• Identify recurring user pain points and escalate bug reports or feature requests to technical and product teams.
• Create and update internal documentation, canned responses, and bilingual customer-facing help center articles.
• Deliver empathetic, professional, and prompt support during the assigned shift of 12:00 PM to 10:00 PM EST.

Cad a Bheidh de Dhíth Ort

• 2 to 4 years of proven experience in a customer support, technical support, or client services role.
• Professional, native or near-native fluency in written and spoken English and Spanish (C1/C2 level required).
• Ability to work reliably during the required shift of 12:00 PM to 10:00 PM EST.
• Proficiency with modern helpdesk software such as Zendesk, Intercom, Freshdesk, or HubSpot.
• Strong problem-solving, active listening, and conflict-resolution skills under tight response windows.
• A quiet home office setup with a reliable high-speed internet connection and dedicated workstation.